SMS Privacy Policy

Last updated: January 2025

This SMS Privacy Policy describes how Raber HVAC collects, uses, and protects your mobile phone number and SMS communication data.

SMS Communications

By providing your phone number and opting in to SMS communications, you consent to receive text messages from Raber HVAC including:

• Appointment confirmations and reminders
• Service updates and technician arrival notifications
• Follow-up messages after service
• Promotional offers and seasonal specials (with explicit consent)

How We Collect Your Phone Number

We collect your mobile phone number when you:

• Submit a contact or service request form on our website
• Call our office and provide your number
• Explicitly opt in to SMS communications

Message Frequency

Message frequency varies based on your service activity. You may receive up to 5 messages per month related to your service appointments and account.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan. Please check with your carrier for details.

Opting Out

You can opt out of SMS communications at any time by:

• Replying STOP to any SMS message we send
• Contacting us at info@raberhvac.com
• Calling us at (216) 888-4822

After opting out, you will receive one final confirmation message. You will not receive further SMS messages unless you opt back in.

Sharing Your Phone Number

We do not sell, rent, or share your mobile phone number with third parties for their marketing purposes. Your number may be shared with:

• Our SMS service provider to deliver messages
• Technicians dispatched to your service appointment

Data Security

We implement appropriate security measures to protect your phone number from unauthorized access or disclosure.

Help

For help with SMS communications, reply HELP to any message or contact us at info@raberhvac.com.

Changes to This Policy

We may update this SMS Privacy Policy from time to time. We will notify you of significant changes via SMS or email.

Contact Us

Questions about our SMS Privacy Policy? Contact us at info@raberhvac.com or call (216) 888-4822.